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Shipping & Orders
International Shipping Rates
Shipping is included in all orders over $100 and may be subject to import taxes, custom duties and any other fees by your country’s customs department. Orders are shipped from your nearest distribution centre in USA, UK or Australia
Can I return or exchange my order?
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and items inside and contact us as soon as possible in the chat below.
What are the duties and custom fees?
"The customer is the recipient of the shipment (and the importer). You are responsible for any of these import fees as well as complying with any regulations or laws of the destination country. Mito does not collect duties and taxes, our contracted courier will be in contact with you once your package arrives to inform you on fees due. Please contact your local customs office for more info. CURRENTLY USING: Shipping is included in all orders. Currently we only to Australia from our warehouse in
Do you ship Internationally?
MitoHQ currently ships to Australia only. Shipping to USA, Canada and Europe will be in late 2019.
When do I receive my order?
We're closed on Saturday and Sunday. Orders will be processed Monday - Friday taking 48 - 72 business hours to arrive for customers in most areas. You will receive an order confirmation once the order is ready to be shipped. All orders are shipped standard shipping, Due to VERY HIGH DEMAND, Please allow 2-3 weeks for delivery.
How do I cancel my order?
Order cancellation requests will be considered, but are not guaranteed. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched.
How can I track my order?
A tracking number will be emailed to you once the order has been dispatched. If you have not received this notification after 72 hours notify us and we will look up your order tracking number for you. Please email us at firstname.lastname@example.org with your order number. A rep will be in touch within 24 hours to assist you.
Where is my order confirmation?
An order confirmation will appear as your final step in your order process. You will also receive an email confirmation with the order number of your purchase. Once your order has been shipped, you will also receive another email with the tracking number and details.
We accept Visa, Mastercard, American Express, PayPal